Customer Trust

Winning Customer Trust with Privacy-Safe Targeting

Regulatory bodies worldwide are evolving their policies to safeguard the buyers’ right to privacy. B2B buyers today are very vigilant about how their data is gathered and how the B2B presales use their information.

Enterprises should consider building a trustworthy relationship with the target audience while gathering relevant data to deliver an enriched digital experience. There has been a tremendous paradigm shift in consumer behavior in the last two years. According to a report released by Gartner in 2021, Gartner predicts approximately 40% of consumers will trick behavior metrics into deteriorating the quality of data gathered about them by 2024, increasing the challenge of monetizing it. The buyers today embrace strategies like VPN, fake data, or opt-out from data collection to avoid being in a marketing loop. Here are a few ways to win the target audience’s trust with privacy-safe targeting:

Take the lead’s consent every time

As the world moves towards a cookie less future does not imply that marketers will no longer use or target customer data. There are multiple privacy layers and anonymity bought in by all the privacy law updates. But the consumer today has a secret weapon of consent that enables them to restrict marketers with whom they do not wish to interact.

B2B enterprises that make a compulsion to accept the cookies and terminate the user session if they do not accept will hamper the customer experience. CMOs should consider designing and implementing supply disclosures to make the target audience understand how the information will be used with abiding by all the applicable privacy laws.

With the world witnessing a privacy-first paradigm shift, offering supply disclosure will help develop a personal customer relationship beyond the legal implications. Customers today have a wide availability of products and services which they can select from, giving them the freedom to continue their business with a particular organization or not. CMOs should consider implementing work cultures that reimagine how the presales team enriches a relationship with the client with transparency and trust. Some consent-based identity platforms assist B2B marketing teams in optimizing and increasing audience retargeting on past nonaddressable sites to ensure higher ROI on Ad expenditure.

Read Also: Navigating The Evolving World of Customer Loyalty

Reimagine how to build client trust

Enterprises that aim to be resilient even after the third-party cookie world needs to manage their own data in compliance with all the privacy laws and actively take user consent. It is critical for the B2B organizations to target an audience that trusts the brand name. It will ensure that the audience does not manipulate the information they share. Businesses play a crucial role in making the user feel safe about sharing their personal information by setting clear expectations of how the data will be used and not abused.

Marketing industry veterans have already started evolving their strategy to develop a personal rapport with the audience and gain their trust. CMOs should consider adopting first-party data strategies to ensure the data collected is with user consent. A first-party data approach will assist in audience segmentation and customization in a way that is compliant with user privacy laws. Embracing the first-party data approach, B2B organizations will be able to make higher marketing ROI by respecting users’ right to privacy.

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